Complaints

How can we be of service?

At Holborn Assets, we aim to always meet and exceed our clients' expectations and honour all of our commitments. As our client, we believe you have the right to a fair, swift and courteous service at all times.

If you are not completely satisfied with an aspect of our service, we have a complaints procedure in place to make sure the matter is dealt with promptly, effectively and in a positive manner.

You can submit your complaint by sending an email to feedback@holbornassets.com.

If you’d like to make a complaint about a health insurance provider/policy please use the dedicated iPROMeS - Insurance Partner Relation Management platform.

What happens next?

We will acknowledge your complaint by email within five working days of receipt.

We will investigate the matter and do our best to send a final response to you within eight weeks of receipt of your complaint.

In more complex cases, if we are unable to provide you with a final response within this time we will send you an update, explaining the delay and providing an estimated final response time.

If you would like to view our full complaints procedure please click here.